Shipping policy

Shipping Policy

Last Updated: 2026

Thank you for shopping with Idukki's Spice. We are committed to delivering your orders safely and on time.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on Sundays and public holidays.

  • During peak seasons, sales events, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

  • Kerala: 2–5 business days

  • Other Indian States: 3–8 business days

Delivery times are estimates and may vary depending on your location, courier service availability, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may offer free shipping on selected products, orders above a certain value, or during promotional campaigns.

Order Tracking

Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (where available).

You can use the tracking information to monitor your shipment status.

Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

Damaged or Lost Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the product and packaging.

If a shipment is lost in transit, we will work with the courier partner to investigate and resolve the issue.

Delivery Delays

While we strive to ensure timely delivery, we are not liable for delays caused by:

  • Courier service disruptions

  • Natural disasters

  • Government restrictions

  • Weather conditions

  • Other events beyond our reasonable control

Contact Us

For any shipping-related questions, please contact:6238662311

Idukki's Spice
Email: idukkispice2026@gmail.com
Phone: 6238662311

We appreciate your trust in Idukki's Spice and thank you for choosing our premium spices and food products.